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SCIENTIFIC
LABORATORY SURGICAL MEDICAL HOSPITAL VETERINARY POULTRY DAIRY OPHTHALMIC PHYSIOLOGY
PHARMACEUTICAL PHARMACOLOGY ENGINEERING SURYVEY DRAWING EDUCATIONAL RESEARCH
REQUISITES.
Q1.
Are you a Manufacturer or Merchant ?
A. We are bonafide
and bespoke (tailor made) manufacturers of widest range of Instruments,
Equipment, Apparatus, Models, Kits, Demonstration units, Charts etc for Schools,
Colleges, Medical Colleges, Hospitals, Clinics, Engineering Colleges and Universities
etc.
Q2. How
do you produce such a wide range of products ?
A. We
assemble, calibrate and manipulate the equipment in our plant so that each
and every 
product gives best and efficient working. A large number of quality audited
ancillary units work with us hand in hand, who are having high quality, experience
and skill for their line of products. We also have many dedicated
Doctors, Teachers, Professors and Biologists on our panel who update us time to
time for any improvement or addition in our products or product range.
Q3. How
can I place an order on "My Target Prices" ?
A. We at give
a unique facility to our clients to place orders at their own target prices for
the items they require. After having your target prices our pricing department
does all the backward calculations in order to achieve your target prices exactly
or as closely as possible. For utilizing this facility simply give us your list
with recommended target prices. The
pricing department will revert back to you within no time.
Q4. How
can I have a Proforma Invoice/ Quotation from
?
A. You can have the pricing either by giving us
the list of your requirement by Fax or email. Email is preferred as it is fast,
clear and easier to process. You can also prepare order/ requirement list directly
from our site. Important While asking for a quote please do mention
the quantity, destination/port and mode of shipment. Without this information we may
not be able to process your requirement list.
Q5. Can
I have free samples of
Products ?
A. Samples are given free to our regular
clients having business exceeding US$20,000.00 in a financial year. For regular
clients having smaller size business the sample are free only the shipping cost
is borne by the client. For first time or occasional clients the samples are sent
on payment of full cost of samples and shipping. But the cost of sample is
deducted from the amount of final order in any case. Thus Samples are free.
Q6.
Can you quote for or manufacture products which are not listed in your
Online Catalogue or PRINTED DATABASE ?
A. Yes,
we do supply items which are not listed in Online Catalogue or PRINTED DATABASE. These products
are made as per your or End-user's specification, need and design.
We can change the present specifications, design and parameters of our products
to suit all tenders & requirements. Generally no development charges are
levied. We appreciate your providing us sample, photograph or catalogue
in case of tailor made items required by you, in absence of these, a detailed
specification and purpose of item will help us to manufacture the item for you.
For developent or enquiry of any product not mentioned in our database please
contact directly our Executive Officer & Engineer, Er. Amit C. Saxena at amitchander@saxena.com
Q7. What is the minimum order that you ship ?
A. We at
are committed to Total Client Delight (not outdated "satisfaction").
So there is no order limit, we supply order as less as US$ 25.00. But to defray
high overheads for orders less than US$ 1000.00 a minimum handling charge of US$
25 to US$75.00 is charged. Any order above US$ 1000.00 does not attract any handling
charges. Suggestions: For Sea shipment minimum
freight charged is for 1CuM or 1M³, we suggest an order of atleast this
dimensions should be placed, which may be an assortment of various items. For
Air Shipment minimum freight charged is for 10-20kg depending
on destination, we suggest an order of atleast this weight should be placed, which
may be an assortment of various items.
Q8. What
options do I have for paying freight charges ? A. The
Proforma Invoice is made as per the instructions of client such as C&F:
Cost and Freight, CIF: Cost Insurance and Freight, FOB:
Free on Board. In FOB shipments we can ship by the client's chosen AIRLINE. For
FOB shipments we can ship in "TO PAY" mode (freight payable
at destination by the consignee) for destinations which have facility for
this mode. Otherwise we request the client to remit the freight after preparing
the shipment and having exact freight charges from the concerned airlines,
then the shipment is effected PREPAID. Small or sample shipment can also be sent
on freight collect basis as per the arrangement of client with Courier
Companies such as ARAMEX, DHL and FEDEX etc. (For this you must provide
us your account number with the nominated Courier Company.)
Q9.
Which modes of shipment are employed ?
A. The
shipments are effected by the most convenient manner after evaluation of Delivery
time/ Urgency, Destination, Weight, Volume and Economy. For example small
and sample shipments are sent by Courier (DHL, ARAMEX, UPS, FEDEX, SKYCOM)
or EMS (SPEEDPOST) or REGISTERED MAIL/POST. Medium size and high price to weight
ratio goods are sent by Airfreight. Large size and low price to volume ratio
goods are shipped by Sea freight.
Q10.
What is the approximate cost of shipping ?
A. Sea
freight is approximate: 3-8% of FOB value while air freight/Courier charge is
approximately 15-48% of the FOB value depending on the gross weight and volume
of the shipment and the destination.
Q11. What kind of packaging is employed ?
A. Each item is packed in recyclable polythene or polypropylene bags and/or
bubble packed and put in a sturdy cardboard carton made from high quality
Craft paper strengthened by corrugation and then finally placed in air/sea
worthy Outers (cases/cartons) of appropriate strength/ ply. Inside the outer,
waterproof lining is put for protection from dampness. The outer is made in Virgin
craft paper with appropriate corrugation to obtain required bursting strength
of the outer. Finally the Outer is stripped from all sides using corner
reinforcing bends to prevent damages from shocks and accidental falling.
Sufficient cushioning with Styrofoam (balls/flakes/sheets) and paper cutting is
filled wherever required to save from any damage. Glass articles are given special
attention. Appropriate tests such as drop test are conducted before shipping
the material to ascertain the damage free delivery of the goods.
Q12.
How can I pay for my order ?
A. We accept
orders above US$7000.00 with Irrevocable Documentary Letter of Credit as per mutually
agreed terms payable at sight. For orders less than US$7000.00 the payment can
be made by duly signed Traveler Cheques, Swift/ Wire transfer (telegraphic
transfer) and demand drafts. Special cash discount of 4% is given on orders in
which payment is made by Swift/ Wire transfer(telegraphic transfer).
Q13.
What currencies I can pay in ?
A. We prefer
dealing in United States Dollars, Euros, Sterling Pounds. But dealing in other
currencies can also be considered if necessary to do so.
Q14.
What is the processing duration for a typical order ?
A. It normally takes 2-8 weeks depending on the value and nature
of indent from the date of receipt of the operative L/C or Advance payment
in our hand.
For special development some extra time might be needed. No stone
is left unturned at
to provide you most speedy, efficient and cost effective shipments in all
directions.
Q15. How
can I find out products that I Need from your Online Catalogue ?
A. The Online Catalogue is provided with search option. The required products
can be searched by a single command from the entire Catalogue. The search results will
list all the exact and nearest matches to your searched products.The search bar
appears on all the pages of our catalogue.
Q16.
How to work with
in World Bank Projects / Global Tenders/ ICB ?
A. There
are two options: 1.
You can quote the tender on your own and we will give the our Quotation and then
you can add your Legitimate margin/profit, and other incidental charges
and Bid . We will give you required letter of authorisation and certificates.
Samples if required will be borne by us on 50-50% basis. 2.
can bid through you. In this case you will be our Local agent. We will give a
direct Bid and a good commission will be settled to you after mutually agreement. You
can add the incidental delivery charges in the Bid separately as specified in
the tender guidelines. The samples will be sent free of cost. You will put the
Bid Bond on our behalf for which the Bank changes will be shared by us on 50-50%
basis. If required our representative will visit your Country in case of Award.
Q17.
What warranty I get on
Products ?
A. Every
product has a warranty for one year from date of shipment against manufacturing
faults. Any damage or malfunction must be reported to us within 10 days of receipt
of goods.
Q18.
How can my ordered goods be insured ?
A. For
any order above US$ 20,000.00 free of cost Insurance is provided. The claims,
if any are payable at destination to the consignee cost plus 10% i.e. 110% of
value of order including freight. For orders less than the value of US$ 20,000.00
the insurance charges are to be borne by the client. For glassware orders above US$6000.00 are
insured free of cost. If insurance is to be done at you end by yourselves, please
inform us the fax numbers/ email and other contact details of the Insurance
Company so that shipment details can be provided to them to ensure cover.
Q19.
How can I get goods with my company logo on the
Products ?
A. All orders can be supplied with
the goods having your logos if required. For this a graphic file either in .jpg
or .gif extension will be required which can be sent by email. There is no extra
cost for this facility.
Q20. What are your
bank details and account details for remitting payment by Telegraphic
or Swift or Wire Transfer ?
A.
WE GIVE BELOW INFORMATION FOR TELEGRAPHIC/SWIFT TRANSFER :— BENEFICIARY
:
INTERNATIONAL BIOLOGICAL LABORATORIES,
CROSS ROAD 8.
AMBALA
CANTT-133001,
INDIA. ACCOUNT
NO :
300336 WITH CENTRAL BANK OF INDIA,
NICHOLSON ROAD BRANCH,
AMBALA CANTT-133001. THRU
:
INTERNATIONAL DIVISION,
CENTRAL BANK OF INDIA,
JEEVAN TARA
BUILDING,
PARLIAMENT STREET,
NEW DELHI- 110 001.
PHONE : 011-23361461
AND 23744876
FAX : 91-11-23743857
TELEX NO. 031-65490 CBIB IN, CABLE:
CENTSABHA. CENTRAL
BANK OF INDIA’S DOLLAR ACCOUNT NO. 000-03847-4 WITH HSBC, NEW YORK, USA. (ABA
NO. MMB021-001-088). Swift:
CBININBBAPAR
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